Hearing Services

Impact Hearing is located in beautiful Samford Valley and provides expert hearing services to the local area, in addition to greater Brisbane. Our Director Dendra also regularly travels and operates out of a clinic in Caloundra on the Sunshine Coast. We have a passion for helping people achieve and experience quality sound in their everyday life. Our audiologists possess years of experience including extensive training, continued education and the expertise to find and recommend the best solution to your hearing problems.

Hearing Assessments


Our experienced team has developed our own thorough process when evaluating and assessing your hearing. During your hearing evaluation, we will ask you about your general health history in addition to a series of basic questions that will help us determine if your hearing has impacted or is impacting on your daily life.

The results from your assessment and hearing test provide our audiologist with a guide to what sounds you may be missing. At this stage, we will explain what sounds you may have difficulty hearing and why. If your hearing test reveals a permanent hearing loss, this will be explained, and a hearing aid may be recommended.

As an independent audiologist, we can recommend all brands of hearing devices which provides you with a greater choice of options. The final decision on your preferred hearing aids or brand is entirely your choice.

Book a Hearing Assessment

Hearing Consultation

Your hearing consultation occurs in three stages.

Hearing Assessment – We conduct a diagnostic hearing assessment to measure the degree of hearing loss and type.

Hearing Evaluation – We enquire about your hearing difficulties and gather information on your needs and expectations which assists us to recommend the best solution for you.

Hearing Recommendation – After the assessment and evaluation, we consult with you to recommend and then choose the right hearing solution.

Hearing Aid Fittings


Once we find the hearing solution for you, the next step is to fit you with your selected hearing aids that suit your lifestyle, design, budget and needs. This will likely take place at a subsequent appointment after your hearing evaluation and assessment.

During the hearing aid fitting, your hearing aid will be programmed to fit your specific hearing loss requirements. Our experienced Audiologist, Dendra will give you instructions on correct use, maintenance and care of your new hearing aids.

Tinnitus Evaluation and Management


Tinnitus is the term used to describe the condition of having ringing, buzzing, or noise in the ear or originating from the head. The word tinnitus is Latin and literally means ringing.

Treating Tinnitus

Tinnitus has many different causes but is usually a symptom of an underlying condition. The tinnitus treatment depends on the cause, severity, and any other issues such as medical ear related aetiologies, hearing loss, and the daily impact that tinnitus causes.

Common Causes of Tinnitus:

  • Stress and depression
  • Hearing loss
  • Exposure to loud noises
  • Earwax buildup or blockages
  • Abnormal bone growth in the ear
  • Meniere’s disease
  • Head or neck injuries
  • Benign tumor of the cranial nerve

To ascertain the cause and identify, and a possible treatment for your tinnitus, we conduct a complete medical history, hearing assessment and tinnitus questionnaire.

Book a Tinnitus Appointment

War Veterans and Pensioners


Veterans with hearing loss who have a gold or white card can access services and support through a range of DVA programs. These include the DVA Rehabilitation Appliances Program (RAP) and the DVA Tinnitus Program.

Veterans can also access services through the Australian Government Hearing Services Program OHS – Office of Hearing Services.

Pensioners are also eligible to access OHS – Office of Hearing Services program.

Depending on individual hearing needs, support for eligible DVA and OHS (pensioner) clients may consist of:

  • A comprehensive hearing assessment and evaluation, advice and support on hearing loss;
  • An individual rehabilitation plan including establishing hearing goals and communication training;
  • The fitting of a fully or partially subsidised hearing device/s if required;
  • Prescription of Assistive Listening Devices (ALDs), free of charge from the RAP if required;
  • Free maintenance of these devices; and
  • Access to additional support for more complex hearing and communications needs, such as tinnitus.

Please contact us if you have any questions or require assistance.

Diagnostic Hearing Assessment

A diagnostic Hearing Assessment is the first step in evaluating the severity and type of hearing loss, your speech understanding and the middle ear function. This comprehensive hearing assessment is conducted by our experienced audiologist, Dendra Cole.

Diagnostic assessments can be undertaken on adults and children of any age. This process may include some of the following tests: Air conduction testing, Bone conduction testing, Speech testing and immittance testing.

A Diagnostic Hearing Test can identify the type of hearing loss, providing key information for your audiologist to determine which is the best treatment recommendation for your hearing loss.

Your diagnostic hearing assessment will take approximately 30-60 mins which includes sufficient time for discussion during your appointment. In preparation for your hearing diagnostic assessment, we encourage you to raise any questions you wish to ask your audiologist.

Book a Diagnostic Hearing Assessment

Hearing Aid Repairs


We can help you keep your valuable hearing aids stand the test of time with regular cleaning, servicing, and maintenance.

As part of our free service, we can program changes, adjust your hearing aids and replace the battery for you! We can also provide extended manufacturer’s warranty packages after your standard manufacturer warranty expires.

If you have accidentally damaged or misused your hearing aid, please note that a fee may be incurred to repair or fix (i.e. wearing the hearing aids in the shower). Rest assured that we can have your hearing aids fixed and back with you within a week depending on the severity of the damage.

You are welcome to walk-in or call ahead to arrange a Hearing Aid Repair.

Custom or “Ready Made” Earplugs – Swim, Music and Noise Plugs


Noise Plugs: Prolonged exposure to noise can cause damage to your hearing and could lead to hearing loss. Hearing loss from loud noise is unfortunately irreversible and permanent. That is why hearing protection like earmolds, and earplugs can protect your hearing if you are regularly exposed to loud noise.

Our custom or “ready-made” earplugs and earmolds are tailored to fit your ears and are perfect for night shift workers, attenuating snoring and any extraneous noise to sleep. Anyone who is exposed to noise as best practice should wear hearing protection.

Music Plugs: We also offer music plugs for musicians and singers to best perform with some attenuation, preserving hearing whilst still being able to enjoy and perform in their respective musical fields.

Swim Plugs: If you or your kids suffer from grommets, glue ear or ongoing ear infections, a pair of custom-made swim plugs will allow you to continue swimming lessons and watersports without interruption.

Protection whilst swimming or while you are in or near water is important to keep unwanted water out of your middle ear. Our custom-made Swim Plugs take impression of your ear to ensure the perfect fit. We also have “ready-made” swim plugs available.

Book an Ear Plug Appointment

Children's Hearing Screening and Hearing Assessment


Impact Hearing provides hearing screening and hearing assessment for children aged 3 years and above. Our hearing assessment is tailored to your child’s age with play audiometry or PTA audiogram.

Each assessment involves a hearing test, speech test and middle ear test.  The results are discussed and explained with parents and forwarded to your selected GP and/or speech pathologist or other relevant health care professional/s involved with the child.

Impact Hearing also offers a hearing service to schools throughout Queensland to assess children indicative of hearing, learning, social or behavioural issues. The results for each individual child are reported with necessary recommendations to the learning support teacher/s, parents, and principal of the school.

Book a Hearing Appointment for your Child

Enquire about Hearing Services for Schools

Industrial and Pre-Employment Hearing Assessment


Impact Hearing can undertake onsite testing (including include travel to your office or premises) to carry out the audiometric hearing testing of your employees.

A report will be provided for each of the employee’s results including an analysis of previous results and all relevant documentation for legal compliance. Employees are also provided with education about hearing loss, prevention and protection.

Pre-employment hearing assessments are available to support your GP medical. We specialise in all areas of employment ranging from but not exclusive to pilots, police, armed forces and teachers.

Contact us today to make an enquiry